Shipping policy

Last updated: October 9, 2026

Where we ship

We ship to all 50 US states and Washington, D.C.

If you're in a US territory (such as Puerto Rico or Guam) or have an APO, FPO or DPO address, please email us at support@satinlune.com before you order. We'll let you know whether we can deliver to you.

Shipping cost

Standard shipping is free on every order. There's no minimum.

Processing and delivery times

Orders ship from a US warehouse run by our fulfillment partner.

  • Processing: 1–2 business days. Business days are Monday through Friday, not including US holidays.
  • Delivery: usually 3–5 business days after your order ships.
  • In total: your order usually arrives 4–7 business days after you place it.

Orders placed on a weekend or US holiday start processing the next business day. Delivery times are estimates, and carriers can run behind, especially around holidays or during bad weather.

If your order is going to ship later than we've said, we'll email you with a new estimate. You can then choose to wait or cancel for a full refund.

Tracking

As soon as your order ships, we'll email you a tracking link.

Bundles

If you order more than one unit, your items may ship in separate packages and arrive on different days.

Address changes and cancellations

We can change the shipping address or cancel an order only before it ships, so please email us as soon as possible. Once your order is on its way, we can't change or cancel it, but you're still covered by our 30-day money-back guarantee.

P.O. boxes

Some carriers can't deliver to P.O. boxes, so we recommend using a street address.

Late, lost or missing packages

If your package is running late, seems lost, or shows as "delivered" but isn't there:

  • Check around your home, ask your neighbors, and check with your building's front desk or mailroom if you have one.
  • Give it 48 hours. Packages sometimes show up a day or two after the tracking says they were delivered.
  • Still nothing? Email us within 14 days of the delivery date (or the expected delivery date, if it never arrived).

We'll help with the carrier claim and make it right.

Damaged in transit

If your order arrives damaged, please see our Refund Policy. In short: send us a photo or video within 30 days of delivery, and we'll send you a free replacement or a full refund. You won't need to send anything back.

Contact us

  • Email: support@satinlune.com
  • Contact form: our contact page
  • Support: Monday–Friday. We reply within one business day.
  • Mailing address (not for returns): 30 N Gould St, Ste N, Sheridan, WY 82801, United States

We don't offer phone support, so email is the best way to reach us.